hibagi Privacy Policy

1 Introduction and Scope of Policy

hibagi ("we", "our", or "platform") is committed to providing a safe and transparent online gaming experience for players in Bangladesh. This Privacy Policy ("Policy") describes how hibagi collects, uses, discloses, and protects the personal information of its users ("you" or "your").

By using our website https://hibagi.cam or creating an account, you agree to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.

2 What Information We Collect

hibagi collects various types of information that are necessary to provide, improve, and secure our services. The information collected can be divided into two main categories:

2.1 Information You Provide

When you register on our platform or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password and security question answers
• National ID card or passport number (for KYC verification)
• Bank account or mobile banking details (bKash, Nagad, Rocket, Upay, etc.) for payment processing
• Current address and contact information
• Messages and requests sent to customer support

2.2 Automatically Collected Information

When you use the hibagi platform, certain information is collected automatically:

• IP address and device information (operating system, browser type)
• Login time, session duration, and browsing activity
• Game play history and betting activity
• Records of deposit and withdrawal transactions
• Information obtained from cookies and similar tracking technologies

3 Purpose of Information Use

hibagi uses the collected information for the following legitimate purposes:

1. Account Management: Creating, verifying, and maintaining your account.
2. Service Delivery: Ensuring gaming services, bonuses, promotions, and other benefits.
3. Payment Processing: Completing secure deposit and withdrawal transactions.
4. Age Verification: Ensuring that only those aged 21 or above are using the platform.
5. Security and Fraud Prevention: Account protection, detection, and prevention of fraudulent activity.
6. Responsible Gaming: Monitoring excessive gaming behaviour and providing support when needed.
7. Customer Support: Prompt and effective resolution of your questions and complaints.
8. Service Improvement: Analysing user experience to improve the platform.
9. Legal Compliance: Adhering to applicable laws and regulations.
10. Communication: Sending important updates, security alerts, and necessary notifications.

4 Information Sharing and Disclosure

hibagi does not sell your personal information to third parties. However, in certain circumstances we may share your information with the following parties:

4.1 Service Providers

Payment processors (bKash, Nagad, Rocket, Upay, and banking partners), game software providers, IT infrastructure and cloud service providers — these parties may access information solely to perform specific functions on our behalf and are bound by strict confidentiality agreements.

4.2 Legal Requirements

In response to a court order, government directive, or legal obligation, we may be required to disclose necessary information. In such cases, we will only provide the information that is legally required.

4.3 Business Changes

If changes occur to hibagi's business structure (such as a merger, acquisition, or asset transfer), your information may be transferred to the relevant parties, but the protections in this policy will continue to apply.

5 Cookies and Tracking Technologies

hibagi uses cookies and similar technologies to operate the website effectively and improve the user experience.

5.1 Types of Cookies

• Essential Cookies: Required to ensure the basic functioning of the website. Without these, login and payments will not work.
• Functional Cookies: Remember your preferences, language settings, and session information.
• Analytical Cookies: Used to understand how users interact with the platform — this helps improve our services.
• Security Cookies: Used to detect fraudulent login attempts and other security threats.

5.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling certain cookies may cause some features of the website to not work properly.

6 Data Security Measures

To ensure the security of your information, hibagi has implemented industry-standard technical and organisational measures:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Data Encryption: Stored sensitive information (passwords, payment details) is protected through strong encryption.
• Access Control: Only authorised personnel can access the required information.
• Two-Factor Authentication: Two-factor authentication as an additional security layer for your account.
• Regular Audits: Regular review and testing of security measures.
• Firewall Protection: Advanced firewalls and intrusion detection systems.
• Staff Training: Regular training and awareness programmes for staff on data protection.

Although we take every effort to protect your information, it is not possible to guarantee complete security for data transmitted over the internet. We therefore ask you to use a strong password and not to share your login details with anyone.

7 Data Retention Period

hibagi retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• All information is retained while the account remains active.
• Even after an account is closed, certain information may be retained for a specified period in accordance with legal obligations.
• Information relating to financial transactions is retained to meet legal requirements.
• Security-related logs and audit trails are kept for a defined period.
• Once the period expires, information is securely deleted or anonymised.

8 Your Rights

You have the following rights over your personal information. Contact us to exercise these rights:

8.1 Right to Access Information

You may request a copy of the information hibagi holds about you at any time. We will respond within a reasonable time.

8.2 Right to Correct Information

If any of your information is incorrect or needs to be updated, you may request a correction.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, due to legal obligations, we may be required to retain certain information for a specified period.

8.4 Opt Out of Marketing Communications

If you wish to stop receiving promotional emails or notifications, you may contact us at any time. However, essential notifications related to your account and transactions will continue.

8.5 Data Portability

You may request to receive the information you have provided in a structured, commonly used format.

9 Protection of Minors

hibagi provides services only to those aged 21 or above. We do not knowingly collect information from minors. If we become aware that a minor is using our services, we will immediately close that account and delete the associated information.

Age verification is an essential part of our registration process. If you become aware that a minor has registered on hibagi, please inform our customer support.

10 International Data Transfers

Some of hibagi's technical infrastructure and service providers may be located outside Bangladesh. In such cases, your information may be transferred internationally.

We ensure that in such transfers the parties involved maintain appropriate data protection measures and follow standards consistent with this privacy policy.

11 Policy Changes

hibagi may update this privacy policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:

• For significant changes, a notification will be sent to your registered email.
• A public notice will be posted on the website.
• The date of the most recent update will be stated at the top of the revised policy.

If you continue to use the platform after a policy change, you will be considered to have agreed to the new policy. If you do not agree with the changes, please request that your account be closed.

12 Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our privacy team:

For more information, see our Terms and Conditions and Responsible Gaming pages.