hibagi Terms and Conditions

1 General Provisions

hibagi (hereinafter referred to as the "Platform", "we", or "hibagi") is an online casino and betting service provider operating services for Bangladeshi players. These terms and conditions ("Terms") apply to the use of the hibagi website and all associated services.

By accessing this platform, creating an account, or using any service, you are deemed to have fully read, understood, and accepted all provisions of these Terms. If you disagree with any part of these Terms, please refrain from using this platform.

1.1 Scope of Services

hibagi provides the following services:

• Online slots and casino games
• Live casino games (via Evolution Gaming, Ezugi, and other providers)
• Cricket and sports betting
• Aviator and instant games
• Promotional bonuses and rewards programs

1.2 Applicable Law

These Terms shall be governed and enforced in accordance with applicable law. Appropriate legal procedures will be followed for the resolution of any disputes.

2 Account Registration

Creating a personal account is required to enjoy the full range of services on the hibagi platform. You must provide accurate and complete information at the time of registration.

2.1 Registration Terms

• Each individual may create only one account. Creating multiple accounts is strictly prohibited.
• The name, date of birth, email address, and other information provided at registration must be true and accurate.
• The account is for the personal use of the registered individual only — allowing third parties to use it is prohibited.
• You are solely responsible for keeping your account password and login details confidential.

2.2 Identity Verification (KYC)

hibagi reserves the right to verify a user's identity at any time. The following documents may be requested before processing a withdrawal or for security-related reasons:

• A clear photo of a National Identity Card (NID) or passport
• Proof of current address (utility bill or bank statement)
• Verification documents for the payment method

If the required documents are not submitted within the specified time, the account may be temporarily suspended.

3 Age Limit and Eligibility

The following eligibility requirements must be met to create an account and use services on hibagi:

• You must be at least 21 (twenty-one) years of age.
• You must play in your own name and with your own money.
• You are mentally capable and are using this platform voluntarily.
• You have not previously been banned by hibagi.
• You are not on the Self-Exclusion list.

If any person creates an account while being a minor by providing false information, that account will be closed immediately and all deposited funds and winnings will be forfeited.

4 Deposits and Withdrawals

4.1 Deposit Rules

hibagi accepts deposits via the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.

• Minimum deposit: ৳500 (for each method)
• The mobile banking number or bank account provided at the time of deposit must be registered in your own name.
• Deposits from third-party accounts will not be accepted and such transactions may be cancelled.
• All deposits will be processed in Bangladeshi Taka (BDT/৳).

4.2 Withdrawal Rules

• Minimum withdrawal: ৳500
• Standard processing time: within 15 minutes to 2 hours
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawal requests may be delayed if identity verification has not been completed.
• Withdrawals will be temporarily held if active bonus wagering requirements have not been met.

4.3 Transaction Security

All financial transactions are secured using SSL encryption technology. hibagi will never ask for your password or payment details via phone or message. Any such request should be considered fraudulent.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

hibagi offers an attractive welcome bonus for new members. The current offer is a 200% bonus on the first deposit, up to ৳15,000.

• Example 1: Deposit ৳1,000 → ৳2,000 bonus → total balance ৳3,000
• Example 2: Deposit ৳16,000 → ৳15,000 bonus → total balance ৳31,000

5.2 Wagering Requirements

A 10x (ten times) wagering requirement applies to the welcome bonus. This means you must wager an amount equal to 10 times the bonus before withdrawing the bonus funds.

5.3 Bonus Usage Terms

• One account may claim one welcome bonus — multiple bonus claims from the same household or the same device are not permitted.
• There may be bet limits on certain games when playing with bonus funds. Separate terms apply to each promotion.
• Wagering requirements must be met before cashing out bonus funds.
• hibagi reserves the right to change or cancel promotional offers at any time.
• If bonus abuse or fraud is proven, the bonus and winnings associated with the relevant account will be forfeited.

6 Betting and Gaming Rules

6.1 General Gaming Rules

Each game has its own rules and procedures, which are accessible within the game interface. Players are advised to read the relevant rules before participating in any game.

6.2 Technical Issues

If the result of a game remains undetermined due to a technical error or server outage, hibagi reserves the right to cancel the bets for that round and refund the full amount. In such situations, hibagi's decision will be considered final.

6.3 Live Betting Rules

Please keep the following in mind for live betting on cricket or other sports:

• An accepted bet cannot be changed or cancelled (unless a technical error is proven).
• If a match is suspended or abandoned, bets will be settled according to hibagi's own policy.
• Bets placed before odds change will remain effective at the original odds.

6.4 VIP Program

hibagi has three VIP levels that offer special benefits to regular players:

• Bronze: weekly cashback up to 0.3%
• Silver: weekly cashback up to 0.5%
• Gold: weekly cashback up to 0.8%

You can advance to a higher VIP level through regular and active participation. Additional benefits and exclusive offers are available at each level.

7 Prohibited Activities

The following activities are strictly prohibited on the hibagi platform. Violating these rules may result in permanent account closure and forfeiture of all funds:

• Creating multiple accounts or committing identity fraud
• Strategically abusing the bonus system (Bonus Abuse)
• Conducting money laundering or illegal financial activities
• Using software, bots, or automated tools to gain an unfair advantage
• Colluding with other players to manipulate bets
• Attempting to breach the platform's security systems or hacking
• Attempting to gain an advantage by providing false or inaccurate information
• Placing bets or managing accounts on behalf of third parties

hibagi reserves the right to temporarily suspend an account in cases of suspected activity until an investigation is completed.

8 Account Closure and Suspension

8.1 Closure by hibagi

hibagi may close or suspend any account without prior notice in the following circumstances:

• If a violation of these Terms is proven
• If identity verification documents are not submitted in a timely manner
• If fraud or fraudulent activity is suspected
• If required to comply with regulatory or legal directives

8.2 Closure by the User

You may request closure of your own account at any time via live chat or email. All outstanding bets must be settled and eligible funds withdrawn before the account is closed.

9 Privacy & Data Protection

hibagi gives your personal information the highest priority when it comes to protection. Detailed information about how we collect, use, and protect your data can be found on the Privacy Policy page.

9.1 Purpose of Data Use

The information you provide is used for the following purposes:

• Account management and identity verification
• Processing financial transactions
• Providing technical support and customer service
• Sending promotional information (subject to your consent)
• Fraud prevention and ensuring security

9.2 Data Protection

All personal and financial information is protected by SSL encryption. Your data is never sold or transferred to third parties.

10 Limitation of Liability

hibagi is not responsible for the following:

• Any loss or forfeiture of bets caused by internet connection disruptions
• Issues arising from faults in third-party software or payment gateways
• Losses resulting from your account information being disclosed to others
• Temporary service interruptions due to unexpected technical failures
• Changes to the service due to government or regulatory directives

hibagi endeavors to ensure service quality through reasonable diligence, however our liability for any technical or other issues is limited.

11 Responsible Gaming

hibagi firmly believes in responsible gaming. We want our users to play for entertainment, not out of addiction or financial pressure.

11.1 Control Tools

hibagi provides various control tools that you can use yourself:

• Deposit Limits: Set a maximum deposit amount on a daily, weekly, or monthly basis
• Betting Limits: Set a maximum betting amount within a specific period
• Break Programme: Take a break from the platform for a set period of time
• Self-Exclusion: Disable account access on a long-term or permanent basis

For more details on responsible gaming, visit our Responsible Gaming page.

12 Changes to Terms

hibagi reserves the right to change, amend, or update these rules and terms at any time. Users will be notified of significant changes via email or a notice on the platform.

Continued use of the platform after updated terms are published will be considered as your acceptance of the revised terms. The date of the latest update will always be displayed at the top of this page.

If you do not agree with any changes to the terms, you have the right to close your account and withdraw any remaining eligible funds.

13 Contact & Complaints

If you have any questions, comments, or complaints regarding these rules and terms, please contact us:

13.1 Support Channels

• Live Chat: 24/7 direct support in Bengali is available
• Email: [email protected]

13.2 Complaints Process

To submit a complaint, follow the steps below:

1. Contact us via live chat or email and provide details of your complaint.
2. Our team will review the complaint and try to resolve it as quickly as possible.
3. If the matter is not resolved at the first stage, it will be escalated to our management level.
4. All complaints will be handled honestly and impartially.