🛡 Responsible Betting

hibagi's commitment to responsible gaming

We believe that safe and informed betting makes for the most enjoyable experience. Your protection and well-being are our highest priority.

Our approach

Enjoy yourself while respecting your limits

At hibagi we believe online betting is simply a form of entertainment — it should never be a primary source of income. Responsible gaming means staying aware of your own capacity and limits, and not letting entertainment turn into a problem.

We value every player. That is why our platform provides tools that help you stay in full control of your play. From setting deposit limits to self-exclusion — hibagi is here for you.

To support responsible gaming, we offer full 24/7 live chat support in Bengali. If you ever feel that betting is getting out of your control, reach out to us — we are always ready to help.

Protection tools

Full control in your hands

hibagi gives you all these protection features free of charge — directly from your account or through support.

Deposit limits

Set how much money you deposit each day, each week, or each month. Once a limit is set it takes effect immediately. To increase a limit you need to wait 24 hours — this helps you make conscious decisions.

Session time limits

Set a time limit for how long you play in one sitting. When the set time is up, the system will automatically notify you and log you out if needed. Playing for long periods can cause mental fatigue and poor decisions.

Reality check

Receive a reminder every 30, 60, or 90 minutes telling you how long you have been playing and the total running balance for your session. This keeps you connected to what is actually happening.

Temporary break (time-out)

If you feel you need a short break, temporarily suspend your account for anywhere from 24 hours to 30 days. During this time you will not be able to log in, but once the break ends you can resume using your account normally.

Self-exclusion

If you feel betting is becoming a problem, you can request that your account be closed for anywhere from 6 months to permanently. Once self-exclusion is active, all promotional communications will stop completely.

Loss limit

Set a limit for yourself so that once you have lost a set amount you can no longer place bets. This is one of the most effective ways to prevent overspending driven by emotion.

21+
Age policy

For people aged 21 and over only

hibagi strictly enforces a 21+ age policy. Minors are completely prohibited from creating an account or taking part in any form of betting activity.

  • Age verification is mandatory at registration.
  • The use of parental control software is advised to protect minors.
  • Suspicious accounts are reviewed immediately.
  • Do not leave your device unattended while logged in — especially if there are children in the household.
Warning signs

Recognise the signs of problem gambling

If you notice any of the following signs in yourself, contact our support team promptly.

Financial signs

  • Betting more money than you can afford
  • Playing with borrowed or loaned money
  • Placing more bets to chase losses
  • Taking money away from bills, rent, or household expenses

Behavioural signs

  • Unable to stop playing or unwilling to stop
  • Hiding your betting from family and friends
  • Neglecting work, studies, or family responsibilities
  • Feeling restless or irritable when you cannot play

Psychological signs

  • Unable to find enjoyment without betting
  • Worry and anxiety increasing steadily
  • Experiencing sleep problems or loss of appetite
  • Unable to manage anger or frustration after a loss

Social signs

  • Relationships with family and friends are deteriorating
  • Avoiding social events
  • Unable to focus on work or studies because of betting
  • Lying to family about money matters
Self-assessment

Ask yourself

Ask yourself the questions below. If the answer to three or more is "yes", speak with our support team.

Are you spending more time or money than your set budget?
After a loss, do you place more bets driven by emotion?
Have family or friends expressed concern about your betting?
Do you see betting as a solution to financial problems?
Have repeated attempts to stop playing failed?
Is betting causing problems at work, in your studies, or in your relationships?
Are you turning to betting to cope with stress or depression?

If your answers concern you, remember — asking for help takes courage. Chat with us in Bengali on our 24/7 live chat.

Our commitment

hibagi's responsible gaming pledge

To ensure responsible gaming, we have taken the following steps and continue to improve them.

  • Age verification systems are actively in place.
  • Efforts to automatically detect patterns of problematic behaviour.
  • No promotional messages are sent to self-excluded users.
  • Expert support team available in Bengali 24/7.
  • All protection tools are completely free of charge.
  • Protected with SSL encryption and fair play guaranteed.
  • Regular policy review and updates.
How to bet

Healthy betting habits

Build the following habits for responsible gaming:

  • Set a fixed budget before you play and stick to it.
  • See betting as entertainment, not a way to earn money.
  • Do not try to chase losses.
  • Do not place bets when drinking or under mental stress.
  • Take regular breaks and spend time on other activities.
  • Talk openly with family and friends about your play.
Get help

We are always here for you

Whenever you need help, reach out to us through the channels below.

24/7 live chat

Talk to our Bengali-speaking expert support team via live chat at any time. We are ready for any question or issue related to responsible gaming.

Email Support

Email us to share a detailed problem. Our address is: [email protected] — your message will receive a careful response.

Emergency self-exclusion

If you want to close your account immediately, let us know via live chat — our team will take action within a few minutes.

FAQ

Questions about responsible gaming

After logging in to your account, go to the Account Settings section and look for the "Responsible Gaming" option. From there you can set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately; if you want to increase it, you will need to wait 24 hours. For any issues, get help via live chat.

Yes, once self-exclusion is active you will no longer be able to log in or place any bets. During this period we will not send you any promotional messages either. Self-exclusion can be set for 6 months, 1 year, or permanently. A defined cooling-off period will apply before it can be cancelled ahead of the set time.

A time-out is a temporary break — usually from 24 hours to 30 days. Once the set period ends, your account becomes active again automatically. Self-exclusion is a longer-term solution — 6 months or more. If the severity of a betting problem feels serious, choosing self-exclusion is more effective.

hibagi verifies age at registration and only allows accounts to be opened by people who are 21 or older. Suspicious accounts are investigated. Parents are advised to use parental control software on family computers or mobile devices and not to leave devices unattended while logged in.

If you are spending more than your set budget, placing more bets to chase losses, hiding your betting from family or friends, or feeling mentally restless without betting — it is time to be cautious. Read the self-assessment section on this page and contact us if needed.

You can speak directly with us at any time through our 24/7 Bengali live chat. You can also email us at: [email protected] — share the details in your message and our team will respond with care. All conversations are kept completely confidential.

Play responsibly, enjoy every moment

Playing at hibagi is entertainment — enjoy our games and offers responsibly.

Explore hibagi Casino Slots Games Cricket Betting Read FAQ